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Who We Are
Marco Industries Inc (manufacturer of Control Wizard Products) has been in the business of manufacturing and distributing quality indoor gardening products throughout the United States for over 25 years! Our products are designed to give years of quality use to the master gardener or hobbyist. We have made this website user friendly for consumers so they purchase our products online if they can’t find them at their local garden store. We encourage you to purchase our products from and support your local garden center.
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How to Contact Us!
Marco Industries Inc
Portland OR, 97216 U.S.A.
info@controlwizardproducts.comRose City Wholesale (Main Distributor)
Toll Free: 1 (888) 433-6867
Fax: (503) 256-2402 -
Business hours
Mon thru Fri 9:00 am to 6:00 pm
Sat 9:00 am to 5:00 pm
Sun 9:00 am to 5:00 pm -
Payment Methods
ControlWizardProducts.com accepts Visa, Mastercard, American Express and Discover Cards. After filling out our online checkout form an invoice number will be generated and an order confirmation will be sent to you by email. A payment receipt will be sent to you with the merchandise. Please keep this payment receipt for reference in case of exchange or refund. The order confirmation that is provided online at the time of your order does not serve as your official receipt. The official receipt is the payment receipt that is mailed to you with the merchandise.
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Security of Your Personal Information
The Control Wizard Products website utilizes the latest security technology to protect your personal information. All information you submit to us is securely encrypted using industry standard SSL (Secure Socket Layer) technology. This process makes it extremely difficult for anyone to access or decode the information. The information you provide us will remain confidential and will only be used for shipping and billing purposes. We will not sell or give away your personal information!
You can tell when you’re in a secure environment by the following signs: One, the URL to the left of the colon changes from "http" to "https" to symbolize that this site is using SSL technology. Two, all SSL capable browsers display a symbol (usually a complete Key or Closed Lock) when operating in a secure environment. For additional security, we process your payment and order information on machines that are not connected to the Internet.
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Website Product Quality Guarantee
We guarantee all merchandise to be free of defects in materials and workmanship upon delivery. If a problem occurs within 30 days of purchase, we will repair or replace the item at our option. This guarantee does not cover normal wear and tear or shipping damage. After 30 days the warranty is a repair warranty for the stated period only unless we determine the product to be faulty. In this case it will be exchanged with a new item. For items purchased from this website, please send the product back to us with a copy of the original sales receipt and state your concern. If you experience any problems with the quality of our products, please contact us via phone at 1(888) 433-6867 or fax at 1(503) 256-2402 and we will be happy to serve you.
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Refunds & Exchanges
Note: ControlWizardProducts.com assumes no responsibility in the customer’s choice of products purchased from this web site. The descriptions of each product are just that, descriptions.
*All refunds and exchanges will be gladly accepted when merchandise is returned within 20 days of the original sale, in its original unused condition and with a copy of the original payment receipt. A credit for the amount of the product will be issued on the credit card used on the payment receipt. A credit confirmation will be sent to you by mail. There will be NO Credit for the shipping and handling amount. If a copy of the payment receipt is not included with your refund or exchange merchandise, a website credit will be issued when the merchandise is returned in its original unused condition.
Your shipping carrier receipt is proof that you shipped it within 20 days of your purchase. There is a NO Return policy for products after the 20 days elapsed. There is a NO Return policy for products that have been opened and/or used unless it is defective. An opened or used product will be covered under its warranty policy.
To request a refund or exchange by phone, please call 1-888-433-6867, ask for Control Wizard Products Service Center and ask for a return authorization number. Return the product and a copy of the receipt in its original packaging and box. Package the product with care, just like it was sent to you. Place the return authorization number on the outside of the box.
*After receiving the shipment and having a chance to examine the product more closely, it is solely up to the customer to decide on whether or not they want the product(s). Should the customer decide not to keep the product(s), it is up to the customer to place it (them) on a carrier to return it to Control Wizard Products before 20 days have passed from the date of the sale. This policy is firm and non-negotiable. Products sent to us after 20 days have elapsed will be held in storage until the customer arranges to have them returned to them. Please call our shipping department for details.
Shipping Address:
Control Wizard Products
9220 SE Stark Street
Portland, Oregon 97216
1.888.433.6867 -
Shipping Options, Charges and Confirmations
How To Determine Shipping Charges Our way of calculating shipping charges are different from most other companies. It is a more honest way to determine shipping. Shipping costs are not completely related to product cost. Our website will calculate shipping charges without you making an order. Simply place the item in the shopping cart by clicking on the "ADD TO CART" button. This will take you to the Shopping Cart where you will see the product you selected. Now click on the "CHECKOUT" button. It will take you to a form to fill out with your shipping information. We need this information to get quoted from UPS (United Parcel Service). If you have a coupon code, enter it here. After filling out the form, click on the button that says "CHECKOUT". On this page you will find your shipping options and be able to select your shipping method and/or learn about any cost to you. You can proceed or go back to shopping without placing an order.
GROUND ORDERS Please Read We will begin processing your GROUND shipping orders on the first business day it arrives. Business days start before 2:15 pm Pacific Time. After 2:15 pm Pacific Time all orders are considered to be for the next business day processing. It takes 2 business days for processing; do not count Saturday and Sunday. We will ship your order on the 3rd business day providing product is in stock. Example: If your order is placed on Friday it will not ship until Tuesday of the following week. If there is any delay, we will contact you immediately, either by email or by phone. If you have any questions regarding the status of your order, please call us at 1 -(888)-433-6867. We ship UPS Standard Ground within the 48 contiguous United States unless another shipping method is requested with your order. C.O.D. ordering can only be done by calling 1 -(888)-433-6867 and talking to a sales associate. Remember, UPS does not move products on Saturday or Sunday.
AIR ORDERS Please Read We will process and ship your NEXT DAY, SECOND DAY or THREE DAY SELECT order the same day of your order if it is received before 2:15 PM Pacific Time Monday through Friday. Next Day Air orders made on Friday will require an additional UPS charge for delivery on Saturday. UPS does not deliver on Sundays. UPS does not count Saturday and Sunday as work days. Example: A Second Day Air order made on Friday will be delivered on Tuesday of the next week. A Three Day Select Air order made on Friday will be delivered on Wednesday of the next week. In some instances, very large orders may be held back due to the time it takes to package them especially if the order is made too close to the 2:15 PM cut off time. This determination will be made while you are on the phone making the order. Products not in stock will prompt us to ask for decisions. If there is any delay we will contact you immediately, either by email or by phone. If you have any questions regarding the status of your order, please call us at 1 -(888)-433-6867. Please make Next Day, Second Day and Three Day Select orders as early in the day after 9:35 AM Monday through Friday as you can.
Thank you for your order and patience. The many happy customers who have received our high quality products at a savings are keeping our shipping department to this schedule.
Order Confirmations All e-mail orders are received by our shipping department. Order Confirmations are generated automatically by the website. You will receive an order confirmation by e-mail if you order by e-mail. If you do not receive an e-mail confirmation it is most likely because you have either entered your e-mail address incorrectly or your e-mail is not working. Remember that if you enter your e-mail incorrectly we cannot contact you by e-mail. We must rely on your phone number.
